Every NAF Ceramic piece is individually handmade and hand-painted in our studio in Kütahya, Türkiye, a city with a centuries-old ceramic tradition. From shaping the raw clay to painting and finishing the surface, each stage is completed by hand.

Yes. Our ceramics are shaped, painted and finished by hand without mass-production methods. Small variations in form, brushwork, glaze and dimensions are natural characteristics of the handmade process and make each piece unique.

For ready-to-ship pieces, the photographs show the exact item you will receive unless otherwise stated. For made-to-order and personalized pieces, the photographs are references. Natural differences may occur because every piece is created individually by hand.

A One-of-a-Kind piece is produced only once in its exact combination of form, colour and decoration. The artist guarantees that the same composition will not be reproduced. Individual patterns, colours or forms may still appear in entirely different future designs.

Unless a listing is marked as made-to-order, pre-order or personalized, the piece shown is currently available and ready to ship. Because many of our designs are produced as single pieces or in very limited quantities, sold-out items may not return in the same form.

Selected designs can be personalized or produced especially for you. During the production process, important design stages are completed with your approval. Please include your requested colours, wording, measurements or other details in the order notes.

Production time depends on the design, drying process and kiln schedule. The estimated preparation time is shown on the product page or confirmed after your order. Handmade ceramics cannot be rushed, as each piece must dry naturally and complete its firing stages safely.

Unless otherwise stated in the product description, our functional ceramics are made with lead-free, non-toxic and food-safe materials. Decorative-only pieces and items with special metallic finishes are clearly identified on their product pages.

Most NAF Ceramic pieces are dishwasher-safe unless otherwise stated. However, gentle handwashing is recommended to preserve the glaze, hand-painted details and surface character for generations.

Most pieces are microwave-safe unless the product description states otherwise. Pieces decorated with real gold, metallic lustres or other special surface finishes must not be placed in a microwave.

Wash gently with a soft sponge and avoid abrasive cleaners or metal scrubbers. Do not expose the ceramic to sudden and extreme temperature changes, such as pouring boiling liquid into a very cold piece. Careful use will help preserve your ceramic for many years.

No. Pieces featuring real 24k gold details should be washed by hand and must not be used in a microwave. Gentle care will help protect the gold surface and maintain its shine.

Subtle variations in shape, glaze movement, brushwork, surface texture and dimensions are part of the handmade ceramic process. These details are not manufacturing defects; they are evidence that your piece was shaped and decorated individually by hand.

We photograph our pieces as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting conditions and the natural reflections of the glaze. Pearl, lustre and metallic surfaces may also change appearance according to the angle and intensity of the light.

Our stoneware pieces are fired at approximately 1200°C. Most hand-painted details are applied with underglaze before firing, allowing the decoration to become permanently integrated with the ceramic surface.

Ready-to-ship pieces are normally dispatched within two business days. Pre-order, made-to-order and personalized products have their own preparation times, which are stated on the relevant product page.

We work with the express services of leading international carriers such as FedEx, UPS and TNT. Every order is carefully protected with packaging designed specifically for fragile handmade ceramics.

Express delivery usually takes approximately 3–5 business days after dispatch. Customs procedures, remote-area deliveries, public holidays or local carrier conditions may occasionally affect the delivery time.

Since July 9, 2026, we have used DDP shipping for orders sent to the United States and European Union whenever available. This means the expected import duties and customs charges are normally handled as part of the shipment to provide a smoother delivery experience. In rare cases, local regulations or regional policies may still result in an additional charge outside our control.

Yes. Once your order has been dispatched, you will receive a tracking number so you can follow the shipment throughout its journey.

Although every piece is packed with great care, ceramic items may occasionally be damaged during transportation. Please contact us as soon as possible with photographs of the item, the packaging and the shipping label. After reviewing the damage, we will provide an appropriate resolution, including a full refund for pieces damaged in transit.

Because our ceramics are handmade, limited and often produced as individual pieces, all sales are considered final unless the item arrives damaged or an incorrect product has been sent. Please review the photographs, dimensions and product information carefully before ordering.

Yes. You may send your order directly to the recipient. You can also leave a gift message in the order notes, and we will include it without pricing information.

You can contact us through the contact form on our website or by replying to your order confirmation email. We are happy to help with product details, care instructions, personalization requests and shipping questions.